Support

CONTACT

Contact us

For bug reports, feedback, or questions about features, email us at the address below. We normally reply within a few days.

REPORTING AN ISSUE

What to include

• Your device model and iOS version
• Your Subnelio version
• The steps that led to the issue
• Any message shown on screen

Do not send sensitive information such as passwords, card numbers, or subscription details.

QUICK HELP

Frequently asked questions

Notifications do not arrive
Open iPhone Settings and confirm that notifications are allowed for Subnelio.

About your saved data
Subscription data is stored on your device. Back it up regularly from Settings in case the device fails or the app is deleted.

Purchases, restoration and refunds

Use the same Apple Account used for your purchase, then open Settings → Plan → Restore purchases. This restores Pro access, not your subscription records; restore those from a JSON backup. Purchasing and restoring require a connection to the App Store.

To request a refund, apply to Apple. Apple handles eligibility under its applicable rules. If a purchase is revoked, including after a refund, new Pro actions are restricted; existing records, basic features, and JSON backup and restore remain available.

Request a refund from Apple

Reminders depend on device permissions and capacity. On iOS, up to 60 of the nearest reminders are scheduled, with later reminders replenished when you open the app.